top of page

Refund & Return Policy for Ratchet Apparel:

Thank you for shopping at Ratchet Apparel. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund and return policy outlined below:

  1. Eligibility for Returns:

  • To be eligible for a return, the item must be unused, unwashed, and in the same condition as when you received it.

  • Returns must be initiated within [5] days from the date of delivery.

  • The item must be accompanied by proof of purchase, such as an order confirmation or receipt.

  1. Non-Returnable Items: The following items are not eligible for return or refund:

  • Gift cards

  • Intimate apparel (e.g., underwear, swimwear) for hygiene reasons

  • Items marked as "Final Sale" or "Non-Returnable"

  1. Return Process: To initiate a return, please follow these steps:

  • Contact our customer service team at within the eligible return period, providing your order number and a brief explanation of the reason for the return.

  • Our customer service team will provide you with instructions on how to return the item, including the return address.

  • Pack the item securely in its original packaging, including all original tags and labels.

  • Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.

  • Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund.

  1. Refund Process:

  • If your return is approved, we will initiate a refund to your original payment method.

  • The refund amount will be for the purchase price of the returned item, excluding any shipping charges or applicable discounts.

  • Please allow [30] days for the refund to be processed and reflected in your account, as processing times may vary depending on your financial institution.

  1. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return for a refund and placing a new order for the desired item.

  2. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

  3. Customer Service: If you have any questions or need assistance regarding returns or refunds, please contact our customer service team at We are here to help!

Please note that this Refund & Return Policy is subject to change without prior notice. We recommend reviewing the policy periodically for any updates.

Last Updated: June 8 2023

bottom of page