Refund & Return Policy for Ratchet Apparel:

Thank you for shopping at Ratchet Apparel. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund and return policy outlined below:

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1. Eligibility for Returns:

• To be eligible for a return, the item must be unused, unwashed, and in the same condition as when you received it.

• Returns must be initiated within [5] days from the date of delivery.

• The item must be accompanied by proof of purchase, such as an order confirmation or receipt.

1. Non-Returnable Items: The following items are not eligible for return or refund:

• Gift cards

• Intimate apparel (e.g., underwear, swimwear) for hygiene reasons

• Items marked as "Final Sale" or "Non-Returnable"

1. Return Process: To initiate a return, please follow these steps:

• Contact our customer service team at info@itsratchet.com within the eligible return period, providing your order number and a brief explanation of the reason for the return.

• Our customer service team will provide you with instructions on how to return the item, including the return address.

• Pack the item securely in its original packaging, including all original tags and labels.

• Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.

• Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund.

1. Refund Process:

• If your return is approved, we will initiate a refund to your original payment method.

• The refund amount will be for the purchase price of the returned item, excluding any shipping charges or applicable discounts.

• Please allow [30] days for the refund to be processed and reflected in your account, as processing times may vary depending on your financial institution.

1. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return for a refund and placing a new order for the desired item.

2. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

3. Customer Service: If you have any questions or need assistance regarding returns or refunds, please contact our customer service team at info@itsratchet.com. We are here to help!

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Please note that this Refund & Return Policy is subject to change without prior notice. We recommend reviewing the policy periodically for any updates.

Last Updated: June 8 2023

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